Transaction Error: Authorization was abandoned. Please try again

What does 'Authorization was abandoned. Please try again' mean?

This means the transaction wasn't completed by the customer attempting the transaction. It's very likely that the customer stopped at the 3DS or OTP stage.

3DS also known as 3DSecure or 3-D Secure Authentication is an extra level of security to ensure that every transaction done with your card is authorized by the cardholder. This is put in place to reduce fraudulent activities for Card Not Present (CNP) transactions.

What can I do about it?

Kindly advise the customer to try the payment again and be sure to complete the authentication process for that transaction.