Payments advice and troubleshooting
How to solve common problems with payments
- Transaction Error: The cardholder was not authorised. This is used in 3-D Secure Authentication
- Transaction Error: The service provider is unreachable at the moment, please try again later
- Transaction Error: Transaction was blocked by the Payment Server because it did not pass all risk checks
- Transaction Error: Token Authorization Not Successful. Incorrect Token Supplied
- Transaction Error: Token Not Generated. Customer Not Registered on Token Platform
- Transaction Error: Transaction not Found
- Transaction Error: Transaction not permitted to cardholder
- Transaction Error: Transaction Error
- Transaction Error: This authorization could not be charged. Not a reusable verve card
- Transaction Error: This authorization could not be charged
- Transaction Error: This cardholder has defaulted
- Transaction Error: The bank is currently unable to process this transaction; please try another card or bank account
- Transaction Error: System malfunction or Suspected Malfunction
- Transaction Error: Suspected Fraud or Suspected Fraud, Pick-Up
- Transaction Error: Sorry, this is not an ALAT account
- Transaction Error: Restricted Card, Pick-Up
- Transaction Error: Restricted card
- Transaction Error: Refer to Financial Institution or Refer to Financial Institution, Special Condition
- Transaction Error: Refer to card issuer
- Transaction Error: Request to Generate Token is Successful
- Transaction Error: Received invalid response from remote entity
- Transaction Error: Press the button on your Zenith Bank token and type your PIN plus the One Time Password (OTP) generated by the token
- Transaction Error: Please confirm that this is a valid Fidelity account
- Transaction Error: Please confirm that this is a valid Zenith Bank account
- Transaction Error: Please confirm that this is a valid First City Monument Bank account
- Transaction Error: Please confirm that this is a valid Union Bank of Nigeria account
- Transaction Error: Please confirm that this is a valid Access Bank account
- Transaction Error: Please enter your birthday
- Transaction Error: Please conclude payment on your phone
- Transaction Error: Please conclude payment by logging in to iBank