Payments advice and troubleshooting
How to solve common problems with payments
- Transaction Error: Press the white button on your GTB token and type the transaction code generated
- Transaction Error: Previous message located for a repeat or reversal, but repeat or reversal data are inconsistent with original message
- Transaction Error: Please enter the token sent to your phone to conclude payment of XXXX
- Transaction Error: PIN tries exceeded
- Transaction Error: Pickup card (lost card), Pickup card (stolen card) or Pick-up card
- Transaction Error: Pay with Bank is not available at this time
- Transaction Error: Payment Requires Token
- Transaction Error: No hardware, No SMS sent
- Transaction Error: No Card Record
- Transaction Error: Mobile number is invalid
- Transaction Error: Merchant is not enabled for international transactions
- Transaction Error: Lost Card, Pick-Up
- Transaction Error: Lost Card
- Transaction Error: Kindly enter OTP
- Transaction Error: Kindly enter the mobile no registered with your bank
- Transaction Error: Invalid USSD code
- Transaction Error: Incorrect Date of Birth
- Transaction Error: Invalid OTP
- Transaction Error: Invalid token supplied
- Transaction Error: Invalid card number
- Transaction Error: Invalid Transaction
- Transaction Error: Incorrect PIN
- Transaction Error: Issuer or Switch Inoperative
- Transaction Error: Failed
- Transaction Error: Expired Card
- Transaction Error: Either remote server cannot be reached or the network connection was reset/broken
- Transaction Error: Enter the OTP code sent to your phone to complete the transaction
- Transaction Error: Error Occurred. Could Not Authenticate Token
- Transaction Error: Error Occurred. Could Not Generate Token
- Transaction Error: Error, please try again